Policy

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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Websites built on Wix offer around-the-clock-monitoring and use the strongest encryption standard commercially available to safeguard businesses and their clients online. Supported by anti-fraud protection, sites are also compliant with the highest Payment Card Industry Data Standards. Therefore, businesses running on the platform receive enterprise-grade security managed by experts.

 

    

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated,

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We do not collect any Financial information only E mails  PAYPAL.COM is our form of payment We also accept visa debit master card. 

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Payment Options Only For Services.

At Hookey Media, we strive to offer flexible and convenient payment methods. In addition to traditional payments, we accept a wide variety of digital gift cards for our services. This helps avoid international fees and ensures smooth transactions.

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Accepted Gift Cards:

We accept the following gift cards as payment

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Retail & General Gift Cards:

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1. Amazon Gift Cards

2. Walmart Gift Cards

3. Visa/Mastercard Prepaid Gift Cards

4. Target Gift Cards

5. Best Buy Gift Cards

6. Apple Gift Cards

7. Google Play Gift Cards

8. Home Depot Gift Cards

9. Lowe's Gift Cards

10. Starbucks Gift Cards

11. Uber Gift Cards

12. Lyft Gift Cards

13. McDonald's Gift Cards

14. Burger King Gift Cards

15. Wendy’s Gift Cards

16. Tops Friendly Markets Gift Cards

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Clothing & Fashion Gift Cards:

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1. Nike Gift Cards

2. Adidas Gift Cards

3. Gap Gift Cards

4. Old Navy Gift Cards

5. Zara Gift Cards

6. H&M Gift Cards

7. Foot Locker Gift Cards

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Grocery Stores:

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• Sobeys Gift Cards

• Loblaws Gift Cards

• Metro Gift Cards

• Kroger Gift Cards

• Safeway Gift Cards

• Whole Foods Gift Cards

• Publix Gift Cards

• Tops Friendly Markets Gift Cards

• Costco Gift Cards

• Trader Joe’s Gift Cards

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Travel & Vacation:

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• Airbnb Gift Cards

• Hotels.com Gift Cards

• Southwest Airlines Gift Cards

• Delta Airlines Gift Cards

• American Airlines Gift Cards

• United Airlines Gift Cards

• Alaska Airlines Gift Cards

• JetBlue Gift Cards

• Marriott Hotels Gift Cards

• Hilton Hotels Gift Cards

• Expedia Gift Cards

• Air Canada Gift Cards

• WestJet Gift Cards

• Porter Airlines Gift Cards

• Flair Airlines Gift Cards

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Fast Food & Restaurants:

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• McDonald’s Gift Cards

• Burger King Gift Cards

• Wendy’s Gift Cards

• Subway Gift Cards

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Gas Stations:​

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• Petro-Canada Gift Cards

• Esso Gift Cards

• Shell Canada Gift Cards

• Canadian Tire Gas+ Gift Cards

• Shell Gift Cards

• Chevron Gift Cards

• ExxonMobil Gift Cards

• 7-Eleven Gift Cards

• Circle K Gift Cards

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Entertainment & Leisure:

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• Netflix Gift Cards

• Spotify Gift Cards

• PlayStation Network Gift Cards

• Xbox Live Gift Cards

• Nintendo E Shop Gift Cards

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How to Pay with a Gift Card:

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1. Choose the service package you wish to purchase.

2. Purchase a digital gift card from one of the accepted retailers.

3. Send the gift card code via email to our designated payment address: Info@hookeymedia.com

4. Once the payment is confirmed, we will begin working on your project immediately.

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Why Choose Gift Card Payments?

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• No International Fees: Avoid extra charges that often come with international bank transfers or currency conversions when paying across borders.

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• Fast and Convenient: Gift card payments are processed quickly, ensuring there are no delays in starting your project. Simply send the card code, and we begin work right away.

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• Secure Transactions: Gift cards offer an extra layer of security since they don’t involve bank details or sensitive personal information, making them a safe option for digital transactions.

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• Widely Available: Gift cards can be purchased easily online or in-store, giving you the flexibility to pay with a method that's readily accessible, no matter where you're located.

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• Budget-Friendly: With gift cards, you control the exact amount of your purchase, allowing you to stick to your budget without worrying about hidden fees or extra costs.

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• Universal Appeal: We accept gift cards from major retailers, ensuring you have plenty of options that suit your preferences and needs.

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“Our Website is not intended for children under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect, use, or disclose Personal Data from children under 18. If you believe that we have collected, used or disclosed Personal Data of a child under the age of 18 (or the age of majority in your jurisdiction), please contact us using the contact information below so that we can take appropriate action.”

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                                                        Shipping policy

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Thank you for shopping with us! At HOOKEY MEDIA, we strive to provide you with an exceptional shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy outlined below:

 

Shipping Destinations: We currently offer shipping to addresses within NORTH AMERICA

 If your location is not included in this list, please contact us for further assistance.

 

Processing Time: Orders are typically processed and shipped within

2-5  business days after payment confirmation.

Please note that processing time may vary during peak seasons

or promotional periods.

​​​                                      ​​​​​​Info@hookeymedia.com​​​

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No-Show & Late Cancellation Policy

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At Hookey Media, we value your time and ours. To maintain a smooth and efficient leasing process, we have implemented a clear policy regarding missed appointments and cancellations:

1. Appointment Confirmation:
   We confirm all in-person appointments via email, phone, or text to avoid any misunderstandings. We kindly ask that clients notify us at least 24 hours in advance if they need to reschedule or cancel.

2. Grace Period:
   For in-person appointments, we allow a 15-minute grace period. If the client has not arrived or contacted us within this window, the appointment will be considered a no-show.

3. No-Show Fee:
   If a client does not show up for their scheduled appointment without prior notice, a no-show fee of $50 will be applied. This fee covers the time and effort dedicated to preparing for the appointment.

4. Late Cancellation Fee:
   For cancellations made within less than 24 hours of the scheduled appointment, a late cancellation fee of $25 will be applied.

5. Rescheduling:
   Clients who miss an appointment or cancel late may reschedule. However, rescheduling is subject to availability, and the no-show or late cancellation fee will still apply.

6. First-Time Waiver:
   As a courtesy, we may waive the fee for first-time no-shows or late cancellations if a legitimate reason is provided.

7. Virtual Meeting Option:
   To reduce the risk of missed in-person appointments, we also offer virtual meetings via Zoom. This convenient option allows clients to view properties and connect with us remotely.

We appreciate your understanding and cooperation in helping us provide the best service possible. For any cancellations or rescheduling, please contact us at info@hookeymedia.com

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Hookey Media Refund & Replacement Policy

At Hookey Media, we strive to provide high-quality products and excellent customer service. Please review our policy regarding refunds, returns, and replacements applicable to all our products:

1. General Policies

• Incorrect Address: If an incorrect or incomplete address is provided at checkout, the shipment may be returned. You will be responsible for any additional shipping costs once the correct address is confirmed.

• Unclaimed Shipments: Unclaimed packages returned to our facility can be reshipped at your expense.

• Returns & Buyer’s Remorse: Refunds are not issued for buyer’s remorse. If you or your customer are not fully satisfied with a purchase, please contact our support team to discuss possible return or exchange options. Returns or exchanges are made at your discretion and expense.

• Customs Issues: For international orders, please be aware that any customs fees or import restrictions are the responsibility of the buyer. Hookey Media does not provide refunds for items returned due to customs rejection.

• Order Cancellation: If you wish to cancel an order after it has been processed but before it ships, please contact us immediately. Once the order has been prepared for shipping, we are unable to cancel it.

• Out-of-Stock or Discontinued Products: In the rare case that a product is out of stock or discontinued, we will notify you promptly and provide alternative options, but we do not compensate for related marketing or creation costs.

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2. Refunds & Replacements

At Hookey Media, we want you to be completely satisfied with your purchase. If you encounter any issues with your products, please refer to the following guidelines:

• Claims for Misprinted/Damaged/Defective Items: Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. If you or your customers notice any issues with the products or anything that seems out of place, please contact our customer support team. Include a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund.

• Lost Packages: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

• Error Claims: Claims deemed to be an error on our part will be covered at our expense. These claims may either be replaced or fully refunded.

• Replacement Process: If your claim is approved and you require a replacement, we will ship a new order to you within 3 business days.

•   For unopened items, we accept returns within 15 days of receiving the product. The item must be returned in its original packaging and unopened to qualify for a refund. Once we receive the returned product and verify its condition, a refund will be processed. Shipping costs for returning unopened items will be at the customer’s expense unless otherwise specified.

• A credit will be automatically applied to your credit card or original payment method within a few business days.

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Disclaimer of Affiliation:
"Hookey Media is an independent retailer and is not directly affiliated with, authorized by, or endorsed by any coffee brands mentioned on this website. All brands and trademarks are the property of their respective owners."

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Trademark Acknowledgment:
"All trademarks, brand names, and logos featured on this website are the property of their respective owners. Hookey Media uses these names solely to identify the products available for sale and does not imply any sponsorship or endorsement by the trademark holders."

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Product Sourcing Transparency:
"All coffee products offered on this website are sourced from reputable suppliers and distributors, ensuring quality and authenticity."

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Product Descriptions:
"Descriptions provided for all coffee products are intended for informational purposes only, based on factual and objective details. Hookey Media does not claim proprietary insight or a partnership with any brand, unless otherwise stated."

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